Refund & Revocation

If you order as a consumer with Medialekt, you can cancel your contract within a 14-day cancellation period. According to § 13 BGB, a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither his commercial nor his independent professional activity.

 

Right of revocation when purchasing services for consumers

Cancellation

Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of the contract.

To perform your right of withdrawal, you have to

Medialekt eK., Owner: Roland Meier, Bahnhofstr. 4a, 93342 Saal a.d. Donau
Telefon: +49 9441 1750403
Fax: +49 9441 6101170
Email:

by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the model withdrawal form attached below, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this Agreement, all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same payment as you used in the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment fees.

If you have requested that the services be commenced during the period of cancellation, you must pay us a reasonable amount equal to the proportion of services already provided by you at the time you inform us of the exercise of the right of withdrawal in respect of this contract Comparison with the total volume of services provided for in the contract.

 

Right of withdrawal when ordering goods for consumers

Cancellation

Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To perform your right of withdrawal, you have to

Medialekt eK., Owner: Roland Meier, Bahnhofstr. 4a, 93342 Saal a.d. Donau
Telefon: +49 9441 1750403
Fax: +49 9441 6101170
Email:

by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the model withdrawal form attached below, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this Agreement, all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same payment as you used in the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to contracts:

  • for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer

The right of withdrawal expires prematurely for contracts:

  • for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery
  • for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery

The right of revocation expires in the event of a contract for the delivery of digital content that is not on a physical medium, even if Medialekt has begun to execute the contract, after you have expressly consented to Medialekt starting to execute the contract before the expiry of the revocation period, and have acknowledged your knowledge that they lose their right of withdrawal by agreeing to do so when the contract begins.


End of revocation

Revocation Form

 

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Contact

Medialekt eK
Bahnhofstr. 4a
DE-93342 Saal a.d. Donau

Phone: +49 9441 1750403

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Business Hours

Monday - Friday: 14:00 - 18:00
Saturday: 10:00 - 18:00

Medialekt eK (2019) - Your partner for:
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