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Service & Support

Service & Support

1

Internet & Telephone
You stand before an IP change over? We support you, from choosing the right charge, the necessary Hardware to the installation.

Just write us!
2

Overvoltage damage & Data Recovery
You have a lightning damage, your Internet no longer connects or your Computer no longer boots up?

Arrange an appointment today!
3

Other IT Issues & Concerns
No matter what questions you have in the IT section, we will always try to solve your problem.

Your benefits with Medialekt

Experience

Reach your goals in the IT sector and provit from our many years of experience. So we can implement common work in a short time.

Accessibility

We can be reached via a wide variety of ways for you, whether chat, email, a phone call, at your home or company location.

Save Time

Contact us immediately and let yourself be comprehensived by us, advise you how to make your IT at Home or in the Company optimally.

Emergency

In an emergency, we will respond to your message within 24 hours. Especially with lightning damage in the summertime, this can be a decisive advantage.

Because your requirements are also ours

Your satisfaction is our ultimate goal. The job is not complete until you also evaluate the result by 100%.

Contact us today!

Service & Support Packages

Choose your Service & Support Package and take advantage of constantly updated and more secure IT Hardware.
Other Equipment & Services on request!

NAS with OpenMediaVault

Ask for price
  • Software update
  • Checking for logfiles
  • * * * * * * * *
  • Other NAS systems on inquiry
Ask now

Fritzbox

Ask for price
  • Backup settings
  • Software update
  • Checking for events
  • * * * * * * * *
  • Other routers on inquiry
Ask now

MediaCenter with KODI

Ask for price
  • Software update
  • Checking for logfiles
  • * * * * * * * *
  • Other MediaCenter systems on inquiry
Ask now

Extended Support by Medialekt

Get Support time with the following Packages. Please describe in a message your problem, if possible I try a time estimate which you can buy here.

roland image
Package Buy
15 Minutes Extended Support from Roland buy 15 Minutes for 25€ (plus Tax)
30 Minutes Extended Support from Roland buy 30 Minutes for 48€ (plus Tax)
60 Minutes Extended Support from Roland buy 60 Minutes for 90€ (plus Tax)

Our Packages are only for commercial customers and employers or legal entities not to consumers.
Payment is made completely through Digistore24 which are also your contractor. Here you have several popular payment methods to choose from.

Any questions?

How can I pay?

There are various popular payment methods such as Bank Transfer or Paypal you can choose from.

I am not satisfied with the purchase, can I revoke?

You basically have the right, within 14 days of the purchase to withdraw. However, we shall start executing your Package, your withdrawal right expires. Read more information about refund & withdrawal conditions.

How I can cancel?

You can cancel your Package until 14 days to the month end. Just write us a message. Already done payments will not be refunded!

How it goes on after my ask?

Depending on the Package further informations are required. We will contact you promptly.

What happens with my Hardware, after the termination of a Package?

After you have canceled a Package, you can use your Hardware as usual. However, you are on your own the responsible for updates.

Why should I upload updates when everything works fine?

Updates from the manufacturer includes in addition to new features and the close of identified vulnerabilities.

Can I also get updates other devices from Medialekt?

We can also update other devices such as Desktop or Notebook Computer for you. Just contact us!

Satisfied customers from Medialekt

Matthias Reinwald
"Thank you for the many years of always reliable support of our entire IT."
Matthias Reinwald
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Business Hours

Monday - Friday: 14:00 - 18:00
Saturday: 10:00 - 18:00

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Contact

Medialekt eK
Bahnhofstr. 4a
DE-93342 Saal a.d. Donau

Phone: +49 9441 1750403

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Medialekt eK (2025) - Your partner for:
Webdesign, Web Development, Webhosting, Server Maintenance, Mediadesign, Mediaprint, IT Hardware & Software, Internet & Networks, Repair & Maintenance, Data Recovery

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